Returning Instructions:

SURFFIKAUPPA.COM MAILORDER RETURN POLICY

If you are not fully satisfied with your Surffikauppa.com purchase, please return it within 14 days of the invoice date. All items must be unused. All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Questions regarding your return, please e-mail us: info@surffikauppa.com

When you’re returning the package, get it to the nearest post office and send it to Surffikauppa.com Valssimyllynkatu 7 00920 Helsinki. The previously received receipt or a copy of it is required with the packaging. It’s also important to write down your bank account number, where the money will be paid back. The returning money will be paid after the returned package has reached us.

Return And Exchange instructions:

You may return your merchandise for credit to your bank account. Clothing must be clean and unwashed with all tags attached. Shoes must not be worn and must include original undamaged packaging. Shoeboxes must not have tape or any other shipping labels on them. This would prevent the resale of the shoe. To avoid damaged shoeboxes wrap boxes before shipping. Once shoes or clothing have been worn they cannot be returned or exchanged. Videos must be unopened and in original packaging. Returns outside of EU will not be accepted due to customs clearance expenses.

Other Countries:

When your returning the package from abroad, get it to your local post office and send it to

Surffikauppa.com Valssimyllynkatu 7 00920 Helsinki. The previously received receipt or a copy of it is required with the packaging. It’s also important to write down your bank account number (IBAN & SWIFT CODE), where the money will be paid back. The returning money will be paid after the returned package has reached us. If you want to exchange the product(s) to something else, please write down a clear message with the wishes / hopes to us with your returning. Be sure to give us also your bank account number (IBAN & SWIFT CODE), if the grand total will be less than the original, so we can return the money left over.

The product can also be returned to Surffikauppa.com Valssimyllynkatu 7 00920 Helsinki. By yourself.

Attention! The returning money can be returned only by bank transfer. 

Defective Merhandise:

Surffikauppa.com does not guarantee the exchange or credit for a defective item. If you believe your product is defective please by email including pictures of the defectited product. Surffikauppa.com will only reimburse shipping charges on items declared defective (up to EUR 10.00).

Size Chart:

Size chart is made for you to help you find the product with the right size.

Good to know:

When doing business with us, we want our customers to feel confident that their personal information is completely safe. We’ll do everything to keep you satisfied with the service and the products we hope you order from our netstore in the future again. We also hope you to be a fair customer to us. If somehow not  there’s a chance to get your account banned for an undefined period. But that never happens ;)

We wish you to have a fun shopping experience.